Are BG going to rip me off

[sh3p69]

Hi there all, This is my First post, and just want to say hi...
Well, i have a Ravenheat Combi condensing Boiler (I Know its not the best)
The problem is that my CH is working fine But my hot water runs warm cold warm cold, the boiler clicks on off constantly with the hot water...
But if i turn the hot water on just slightly so it comes out slow the boiler comes on and doesnt turn off!!! With constantly hot water, But to run the bath it take ages!!!
So i rang British Gas as i`m apart of there HOME CARE Insurance thing.
and they said it was sludge and crap in the system and the Heat exchange plate (think that's what its called) was blocked and needed cleaning but they would not do this unless i buy the MagnaClean (£250 fitted) off them to prevent any more crap getting in there.
So i said yes as i have no hot water.
So they cleaned and fitted the MagnaClean. And it still never worked. So now they are saying that i need a power-flush (£480) and just left me with no hot water..Thanks British Gas...
Rang and said that i would have it done, but cant have it done until 19Th Feb And this was on the 12.1.10...
sorry for the long post...
Am i getting ripped off, is there any thing that i can do to get it working...
The boiler is 5 year old and all of down stars (Rad`s and pipe`s) is just over a year old as i had it done...
Thanks again, Dave...

 

[newbie1]

likely cause scale and or sludge in plate heat exchanger so power flush should cure however 480 is a bit steep i would say 300.00 for average 7 rad house

 

[sh3p69]

But they sonic cleaned it and as soon as he put it on and turned the boiler it did it again straight away, He said to me that it blocked straight away,I cant see how, but then I'm no professionally

 

[WHPES]

£250 seems a bit steep for fitting a Magnaclean - that's £150 for labour - usually takes me about 1/2 hour if system is already drained.

I would defnitely get someone else to quote for a powerflush. The most I charge is about £250 for a system like yours (which is about the going rate round here).

 

[sh3p69]

Thanks for your reply`s. so could it block up as quick as that!!! Also got some water out of a rad and the water is a yellowish looking, but isn't black at all...

 

[newbie1]

did they hook up a powerflush and flush system minimum of 4 hours if using proper equipment
i had a house took 8 hours the other day and still had some cold spots on rads the sludge filled the magnet on every rad

 

[moony]

extortionate to be honest, and i would doubt the powerflush is required, 250 for magna clean fitted ??? laughable as ar all bg prices, people will realise one day that the local plumber is the better option, all these care packs have t's and c's. you dont get what you want done and its a money making racket. wouldnt clean your heat exchanger unless a magna clean was fitted at 250? like someone else said it litterally tee's into your system hour job max thats with draining down! less than hundred for the part.

 

[sh3p69]

Would NOT Recommend British Gas to ANYONE!!! But at the time i was thinking, Home Care, Peace of mind, No Large amount of money going out if something goes wrong...
HOW WRONG WAS I... RIP OFF...
No not had the flush done yet, not until 19Th of feb...

 

[smoggs03]

yes BG homecare are a pile os sh1te

 

[archiedale]

Yes they are, i would power flush first then maybe fit a boiler buddy.

 

[fireblade]

sounds like gas valve not modulating properly faulty hot water thermistor or faulty gas valveor faulty board I would not think blocked specialy if it only started doing this all of a sudden sludge and the problem would get worse over time

 

[Dirty Fingers]

I would say that Fireblade has given you some good advice there.

I had a Ravenheat doing the same thing a year or so ago. turned out to be the thermistor.

They are rubbish boilers but call Ravenheat and ask them to recommend a local engineer.

Then when he;s fixed it get right onto BG and take them so small claims if they refuse to refund you.

Regards

Ian

 

[sh3p69]

Thanks guys... Will let you know what happens...