Does a Glow worm 18sxi need a constant live

[Sunnybeach121]

I have a glow worm 18sxi, in having a few problems and my insurance are saying its because it doesnt have a constant live so they wont cover the problem as it was installed this way 13 years ago. So does it have to have a constant live?

 

[heliotrope]

I have a glow worm 18sxi, in having a few problems and my insurance are saying its because it doesnt have a constant live so they wont cover the problem as it was installed this way 13 years ago. So does it have to have a constant live?

The installation instructions for the 18sxi clearly state that the mains must be maintained
uninterrupted at all times.

From the installation manual:

"The mains electrical supply must be maintained at all times in
order to provide domestic hot water.
Do not interrupt the mains supply with a time switch or
programme"

Hope this help you.

 

[Sunnybeach121]

The installation instructions for the 18sxi clearly state that the mains must be maintained
uninterrupted at all times.

From the installation manual:

"The mains electrical supply must be maintained at all times in
order to provide domestic hot water.
Do not interrupt the mains supply with a time switch or
programme"

Hope this help you.

I'm not sure this helps me, my boiler isnt live unless it has a demand to heat the hot water for the tank or heating.

 

[DuncanM]

I would suggest for things like pump over run a permanent live should be there.

 

[Sunnybeach121]

I would suggest for things like pump over run a permanent live should be there.

That's great thank you, the insurance company are saying it could be a faulty programmer or the fact it hasnt got a permanent live that is causing the boiler to ignore the programmer when there is no demand.